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Frequently Asked Questions
 
Terms and Conditions
What about Our Products in the Summer Heat?
Can I have more than one Billing address?
Can I have more than one shipping address?
How can I add a shipping address to my address list?
Can I delete an address from my address list?
How do I make changes to an address in my list?
How do I check the status of my order?
How do I cancel an order?
As a registered customer, what are my other benefits?
I already have an account with you. Do I need to register myself
again on your web store?
Can I place an order without registering my account?
How can I place an order without using my credit card?
What should I do if I forget my password?
How do I view a Friend's Wish List?
How do I access Wish List?
How do I create a Wish List?
How to allow other users to access your Wish List ?
How to allow invitees to ship to other Addresses ?
How to hide purchase from Invitees ?
What is Current Wish List ?
  Learn about our on-line shop
  Learn about Storing Candy
  Pricing And Discount
  Payment Options
  Claims - Damages - Lost - Late Shipments
  Tracking Your Order
  How Long Does It Take
  Our Returns Policy
  View Transit Map
  Wish List
  Privacy Policy

Terms and Conditions

The following rules ("Conditions of Use") govern the use of www.NationWideCandy.com and all of the services offered on the site including the ability to order products, receive emails, receive promotions and our Site. By using our Site, you agree to be legally bound by these Conditions of Use and to follow these Conditions of Use and all applicable laws and regulations governing our Site. We reserve the right to change these Conditions of Use at any time, effective immediately, when we post to our Web Site. We will make efforts to protect the privacy of all users of our Site.

Restrictions - You must be 18 years or older and have a valid credit card, with full authority to use it, to submit an order through our web site. You agree not to use our Web Site or any content contained in it for any illegal or inappropriate activities.

Order Acceptance Policy - We reserve the right at any time after receipt of your order to accept or decline your order for any valid reason. If we do not have the quantity of an item you ordered, we may attempt to contact you, however we reserve the right, without prior notice to you, to supply less than the quantity you ordered of any item. From time to time, in order to protect the security of your information, we may require additional verifications or information before accepting any order. Nationwide Candy does not allow orders to be edited or cancelled within five (5) business days of the requested delivery date, or within the ten (10) business days prior to a Holiday like Christmas, Valentine?s Day, Easter, and Halloween. This is due to the seasonally high volume of orders during these times and products being special ordered.

Typographical Errors - We make every attempt to provide accurate product information at all times. However, in the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Links and Search Results - From time to time, we may have our Site link to other sites. We have no control over other sites and their content, and cannot and do not represent or warrant that the content of these sites is accurate, legal and/or inoffensive. We do not endorse the content of other sites, and cannot warrant that these sites do not contain viruses or features that may adversely affect your computer. By using our Site to search for or link to another site, you agree and understand that you may not make any claim against us for any damages or losses resulting from your use of our Site to obtain search results and/or to link to another site. If you have a problem with a link from our Site, please notify us immediately. We will review the link and take appropriate action.

Limitation of Liability as to Our Site - While we attempt to provide accurate, up-to-date information, there may be times when the information in our site may be out of date or include omissions or other errors. This includes images of product which may also be out of date. Our site and the materials therein are provided "as is" and "as available." We do not promise that our site or any services offered on our site will be error-free or uninterrupted, or that the use of our site or any content, search or link on it will provide any specific results. We make no representations or warranties, either express or implied, of any kind with respect to our site, its operations, contents, information or materials. We expressly disclaim all warranties, express or implied, of any kind with respect to our site or its use, including but not limited to merchantability and fitness for a particular purpose. You agree that Nationwide Candy, LLC dba; NationwideCandy.com or its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of our site. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages, damages for loss of profits, revenue, data and use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, and use of, our site or any other hyper-linked web site.

Applicable Law - You agree that any legal action brought against us shall be governed by the laws of the State of New Mexico and the sole jurisdiction and venue for any litigation arising from your use of or orders made on our Site shall be an appropriate federal or state court located in Bernalillo County, New Mexico. We make no representations that the content in our Site is appropriate for access outside the United States. Those who choose to access our Site from outside the United States do so on their own initiative and are responsible for compliance with local laws. If any provision within the Conditions of Use is held to be invalid or unenforceable, such provision shall be struck and all remaining provisions shall be enforced. Indemnity - By using our Site, you agree to indemnify and hold Nationwide Candy, LLC dba; NationwideCandy.com or its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of our Site, including providing a link to another site or uploading any content to our Site.

What about Our Products in the Summer Heat?
Yes. Although heat is our worst enemy we make every effort to ensure your product arrives in good condition. We insulate boxes and add Frozen Gel Packs free of charge, something our competition charges for. Also if we estimate your order will not arrive before the weekend we may hold it to ship on Monday as a precaution measure. Sitting in a hot UPS hub station is not good for food related items. Last year only 1 out of every 4000 orders experienced a problem. Please note with this said NationwideCandy.com Will Not be responsible for heat damage to products. Products affected by extreme cold weather in transit are also beyond our responsibility.

Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.

Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.

Remember we are here to help. Please call or Email and we will be happy to assist you.

How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.

Can I delete an address from my address list?
No. You cannot delete any address but you could change it by editing it.

How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

 
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How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

How do I cancel an order?
To cancel an order, you must contact our customer service department via e-mail or telephone at (505)797-4089 and they will be happy to help. Remember most all orders are processed within 24 - 48 hours except on weekends and holidays.

What are the benefits of registration?
As a registered customer, you become entitled to special discount schemes and promotional pricing offers. These schemes would become available only to to our registered customers. Periodically manufactures will offer incentives and extreme discounts that you would be alerted to. Once registered reordering also becomes much easier.

I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.

Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

How can I place an order without using my credit card?
There are other payment options available at the Online Shop using which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check, select this option to create the order. You may send your check to our address by quoting your order number. If you need any further assistance, please contact our Customer Service Department.

What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under "I am a registered user but forgot my password" and click on submit. We will send your password to your default E-mail address.

 
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Wish List

How do I view a Friend's Wish List?
Enter the First name or Last Name or Event Name or eMail address or period of event date of your friend or family member in the search box to find their Wish List. You will see the search results of the Wish List search.

How do I access Wish List?
If access code is provided for the Wish List, then it leads to Invitee Validation Page, else it shows the items within the Wish List. Enter the email address and access code to see the items in the Wish List. After validating the email and access code, items in that Wish List are displayed.

How do I create a Wish List?
Click on the Wish List link. To create a Wish List you must be a registered user. If you already have an account, then login to the store. After Logging in, you can create a new Wish List by filling the required details and can make it your Current Wish List by selecting the option provided on the page. When you find a product that you want to add to your Wish List, click on the "Add to Wish List" link. All the items added will be added to the Current Wish List.

How to allow other users to access your Wish List ?
While you create Wish List, you have the option to make your created Wish List accessible by other users or not. If you want your Wish List to be accessible by any user, select option "Allow any User to access Wish List" else leave it unchecked. If your Wish List is not accessible to all, you can set access code to make it accessible to your invitees. The invitees can use the access code set by you to access your Wish List.

How to allow invitees to ship to other Addresses ?
When you create your Wish List, simply check the option "Allow invitees to ship to other addresses". This will allow the invitees to add a new shipping address while creating their orders and also ship the purchased items to that address.

How to hide purchase from Invitees ?
To hide the quantity of items in your Wish List that has already been purchased select the option "Hide purchase from invitees". The Invitee will only be able to view the items and its price in your Wish List, once the invitee accesses it through the access code provided by you.

What is Current Wish List ?
Current Wish List is the default Wish List created by you. Any items that you wish to add to the Wish List will be added to this current Wish List by default. If you want to choose any other Wish List as your Current Wish List, click on the Wish List link in the right hand side menu to get a list of all your Wish Lists. Here check the appropriate radio button and click on "Make Current" button to make the selection your Current Wish List.

 
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Pricing And Discount
The price for each and every item on our online store has been carefully decided to make sure that you get the best deal online. We also offer huge discounts on almost all the listed items for both guest users and registered customers. To get a better discounted price you must be a registered customer and meet our wholesale level qualifications. Item pricing may vary and we reserve the right to notify our customer of these changes for their approval first. Customers on special discount levels may not be able to take advantage of free shipping offers when available and will be charged the actual freight expense. Clearance items may not qualify for further discounts. Free Shipping Promotions are also restricted only to the continental United States and do not apply to beverages or pickle items.

Payment Options
There are various payment options available at the Online Shop such as Credit Card, Check etc. using which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check, select this option to create the order. You can send us the payment to our address. Please make sure to quote the correct order number when sending your payment. If you need any further assistance, please contact our Customer Service Department.
CREDIT CARDS: We accept credit cards from MasterCard, VISA, DISCOVER, and AMERICAN EXPRESS. We do not accept international credit cards.

WIRE TRANSFER: We accept electronic transfers of funds. A bank transfer fee will be charged per transfer.

PERSONAL/BUSINESS CHECKS: We accept both personal and business checks. Non-certified payments will require 7 banking days to clear.

MONEY ORDERS/CERTIFIED CHECKS: We accept both money orders and certified payments.

OPEN ACCOUNTS/CUSTOMER'S FINANCIAL CONDITION: A Customer that desires to open a credit account must furnish such information as requested by us. We reserve the right in its absolute discretion to grant, refuse or discontinue any extensions of credit or reduce, or suspend any credit limit at any time. We also reserve the right to cancel any order, require payment in advance or require the Customer to provide adequate assurance of performance, without any liability by us, in the event of the Customer's insolvency, filing of a petition in bankruptcy, the appointment of a receiver or trustee for Customer, or the execution by Customer of an assignment for the benefit of creditors. All first time orders must be prepaid prior to the opening of an account.


Claims ? Damages ? Lost or Late Shipments
Our primary single piece shippers are UPS, FedEx, and US Postal Service. In regards to claims once an order leaves our warehouse we follow the guidelines set by each carrier. Claims submitted to each carrier usually are completed within 7 ? 10 business days. All claims of damages must be reported and submitted within 7 days of delivery or your claim will be denied and no refund will be issued. Depending on the results of the claim, at that time your order may either re-ship, a refund issued for shipping charges, claim denied, or a refund for your entire purchase. The carrier has the right to investigate, validate, or reject each claim. Customers need to be aware that should the carrier deny any claim Nationwide Candy will not issue a refund or re-ship free of charge.
UPS and FedEx both guarantee transit times, which allow us to refund shipping cost should your package be delivered late past guaranteed transit times. The carrier may deny this at times citing weather delays or unforeseen circumstances. If the carrier denies your claim, Nationwide Candy will not refund shipping charges.
Items shipped with the US Postal Service (USPS) are difficult if not impossible to track and transit time can be very large depending on the method selected. Claims through USPS are only available when the customer has requested and paid for insurance. International shipments cannot always qualify for insurance. International shipments that move through a buyer's freight forwarder are out of our control and the buyer assumes all risk and liability.
Also please note all larger freight shipment (pallet size) and regardless of the carrier, have similar policies and subject to the same procedure as stated above. To view more about UPS or FedEx policies please visit their web site. It is the responsibility of the purchaser to ensure their order arrives safe and we cannot take responsibility for orders lost due to theft regardless of whether or not a signature is required.


Our Returns Policy
RETURNS, REFUNDS OR EXCHANGES for Food Products are reviewed closely and must adhere to our strict policy. We do not accept returns of seasonal products.

Please contact our customer service department for returns at 505-797-4089. Returns can only be made within 7 days of receipt of shipment. We cannot and will not accept merchandise returned without prior approval from our customer service center and issuance of a return authorization number. International orders that are rejected because customer refuses to pay custom fees or taxes may become lost and will not be refunded. It is important you review closely what your appropriate Duties and Taxes are before placing an order. Nationwide Candy is not responsible for Duties and Taxes in your country. If an order cannot be delivered, the buyer will be responsible for all shipping costs incurred including return shipping expense back to our warehouse and our restocking fee. We will pickup and credit at full invoice price all items which are returned due to our error or mistake.

A 15% RESTOCKING FEE WILL BE CHARGED ON ALL RETURNS.

Credit at invoice prices less a handling and restocking charge of 15% will be issued for returns, made with our prior approval, which are not the results of errors or mistakes on our part.
The following cannot be accepted for return unless the return is necessitated by our error:

  • Any item not in fully merchantable condition.
  • Any items that have been used or opened will not be accepted for return under any circumstance.
  • Custom or special ordered items.
  • Seasonal items.
  • Clearance items. Please note these are purchased in "as is" condition and are not refundable. Customer accepts these items knowing they could be hard, flawed, and not in perfect condition. It is up to the Customer to call ahead and inquire before they order to determine if suitable.
  • US Mail. If an order ships via US Mail, and the post office cannot make the delivery either due to an incorrect address given by customer or refusing the delivery, the Post Office will attempt to return the order back to us with postage due. If this does occur we will not accept the return and the order may be lost. Customers are encouraged to call our customer service and get a return authorization number. Packages sent US Mail are also not insured unless customer specified this at the time of the order. UPS and FedEx are the recommended methods of package transport.
To qualify for a refund, we must receive all items in original condition, delivered to our warehouse within 15 days after our customer service department has issued a return authorization number. This includes the original packaging, manufacturer's containers, and original documentation or a copy for reference. If your order shipped inside an insulated container or with frozen gel packs, this must be returned in the same manner. Do not mark or deface original manufacturer containers in any way. We will ship all items that do not qualify for a refund back to you. When we receive your items, we will refund your order amount less restocking fees and the original shipping charges. Returns will be charged the original shipping expense.

Our warehouse and accounting staff work hard to process returns as quickly as possible. Processing returns can be complicated. Please allow 10 to 14 days after we receive the items to process the appropriate credit.

Tracking your order
Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.

How Long Does It Take
Most orders go out our doors within 24 hours and several the same day, as long as the product is in stock. Should we be out of stock of a particular item the longest most customers wait is 7 days barring any manufacturing issue. We receive weekly deliveries from most Manufacturers. On some rare occasions there is the possibility of an extended backorder wait with unusual special order items. Depending on the circumstances most commonly beyond our control we have seen some back orders take as long as 2 months. Although extremely rare this possibility does exist and it is important you discuss this closely with customer service if needed by a specific time. In the event an item is out of stock or on backorder the additional shipping expense will be the customer?s responsibility should they request items ship separately. No additional expense will be incurred should items all ship together. Unlike allot of our competition, we are the warehouse of all the products we sell, and because we get weekly deliveries you can rest assured everything is fresh and Guaranteed.

UPS will also not deliver to a US Post Office so it is important you select a US Mail service. If you select UPS as your carrier and place a US Post Office Box as the ship to address you will be charged a redirection fee as determined by UPS or FedEx. This can be as high as $15.00 per package. This will also severely delay your order.

Military orders can only be sent US mail and delivery times can vary from as little as 7-10 days, to as long as 8 weeks. We cannot be held liable nor will we guarantee how long transit times are with packages traveling through the USPS / Military Mail process.

 
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